Refund Policy

Last updated: October 13, 2026

You can try ShotPass before buying: the free version has every design and export feature, with a small watermark on exports, and only AI translation needs a pass. If a pass still doesn’t work out, here’s how refunds work.

When you can get a refund

We’ll refund your pass in full if, within 7 days of purchase:

ShotPass doesn’t work as described, and we can’t fix the problem for you;
you were charged twice or bought the wrong pass by mistake; or
you’re otherwise entitled to a refund under consumer protection law.

Because passes give immediate access to digital features, we don’t usually refund a pass that has been used as intended, but we’ll always consider requests fairly. We never charge you again automatically, since passes don’t renew.

How to ask

Email [email protected] with the email address you bought with (or your receipt from Link) and a short description of the issue. You can also ask Link support, which handles payment questions for Stripe. Refunds go back to your original payment method and usually arrive within 5–10 business days, depending on your bank.

After a refund

The license key for a refunded pass is deactivated. Your projects stay in your browser, and you can keep using the free version of ShotPass: exports get the watermark again, and AI translation is no longer available.